Pick a topic to dive in and start chatting with peers and Glean employees.
We’re kicking off this month’s drop with a big update to Glean Agents that helps them take on more of the real work across your tools. With 100 native actions now available, agents can move work forward across systems like Jira, Confluence, Salesforce, GitHub, and Google all grounded in your company’s permissions and…
I would like to request an improvement to how Glean Insights handles data for users who have left the company (i.e., whose accounts have been deprovisioned). As far as I understand, the current behavior is: In the OVERVIEW section of Insights, metrics for deprovisioned / departed users are completely excluded In CSV…
As our organization adopts Glean, I am interested in leaning on this community to better appreciate the myriad of ways in which other organizations have optimized the tool within their Customer Operations teams. This could include Customer Support, Call Center, Onboarding, Account Management, Professional Services- you…
Many organizations have a security policy to retain data for only a certain period of time. By default the slack connector retains data for 2 years. As a glean admin, I would not know this setting is a problem until I am affected by it. If the retention policy was a field on the connector setup, it would be obvious to me…
Any chance glean will offer the ability to make edits to excel files?
Over the last year, a lot of people have gone from “What is MCP?” to wrestling with how to plug it into their real, messy company data. If that sounds familiar, this piece is for you. We’ll build things up from first principles—what LLMs and RAG actually do, then layer in MCP, follow a single query all the way through the…
Are there plans to support uploads of image files and video files in the indexing API? https://developers.glean.com/api-info/indexing/documents/supported-mimetypes
Summary Request a simplified, authentication flow that reduces repeated re‑logins, removes redundant per‑connector prompts where possible, and clearly separates background service‑account indexing from per‑user consented actions—implemented with an SSO‑first design and admin‑controlled defaults. This will reduce friction,…
We want to understand the platforms that are being used to interact with agents. For example, Slack, Web UI, API endpoint. Requesting the ability to get metrics for it.
As a larger enterprise, we've currently got over 2800 agents in our system and no real way of auditing and reviewing them apart from scrolling through the list. There's also no useful governance data available without clicking through each agent individually. Along with increased visibility, we'd need bulk actions that can…
Create an Idea post and tag it Feedback and Ideas so the community can upvote and our product team can prioritize it.
